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The heated water started spitting back into the reservoir tank and not through to the cup. You can work around this by removing and replacing the tank when you detect it is not pumping.I have not tried to contact the company as it will only tick me off to be given a similar line of crap from them as I see so many here have already gotten. 3 years seems a short life span for a $200 machine, but we used it a lot. It is not a bad machine; simply flawed.
A basic pain in the bum.I have found on the internet that there is a design flaw with the seating of the reservoir tank that causes the water not to pump and the machine to shut itself off when this failure occurs. He had the machine and loved it. There is no point in getting a replacement machine that has the same problem. Keurig changed to a different plastic and it is lasting(I went through four of the old kind). I like it REALLY strong; she likes it normal. It was a great solution but I found no K cup strong enough so I got the 'My K Cup' accessory. Which gives me hope that they will address the other problems with this machine.My original machine died at the beginning of this year. Went out and bought a new one.
I hope they fix it and let the world know before they go down as a bad idea. Received one of these as a gift a few years ago when my brother saw we had two drip makers at the coffee station in our kitchen. Those were initially made with an inferior plastic that disintegrated in a few months. Worked well for a week and then the problems started.shuts off all the time, heating reservoir won't fill.
It takes forever but still makes a good cup of coffee in a pinch. Called back, I'm told I'm getting a replacement. Called customer service (you have to call on off hours to get in reasonably quickly). When it works, it's great but so disappointing when you start trusting it every day for your morning coffee and you can't have any. Bought mine at Costco about three months ago.
Thank goodness I kept my little $20 Cuisinart 4 cupper. They told me to do the de-clog and vinegar rinse thing.Did that, then a week later, I have the same problem with no water for tea or coffee coming through on the brew cycle. Only use it to make one or two cups per day with highly filtered water from a Kinetico system. Count me as one frustrated Keurig B70 user. Two weeks ago I had the problem where the machine just hummed and no water or coffee came out.
Hope it has more longevity than three months.
Coffee choices are excellent. It's quick, easy, always fresh and easy to operate. If you're a 1-2 cup a day coffee drinker, this is an excellent choice. Purchased as a Christmas gift for my husband who has a tendency to drink 3-day old coffee re-heated in the microwave. He (and the rest of us tea and cocoa drinkers) absolutely love it. Cocoa isn't as easy to find now that winter is nearly over.
[.].These brewers only seem to last for maybe a year or so.I've gone through four of them and now the fourth one is having problems. I will NOT buy another one.Shame on me for giving Green Mountain (yes they are the ones behind Keurig) my money.I bought my first one from amazon which was replaced by keurig, when that one failed they wouldn't replace it but I had 8 boxes of kcups (at $9/box - you do the math) - i bought another one from another retailer - that failed after 10 months, yes they replaced it and now that one is having problems again.save your money buy a starbucks gift card or a french press.
flavor is awesome and variety is great. all together a great product. being a coffee person i like the idea of just having a cup when i want without brewing a whole pot. also making hot chocolate is a snap.
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